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3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Descrizione del lavoro Job Summary: Primary contacts are external and excellent interpersonal skills are essential. Demonstrate ability to influence customers and turn issues into positive interactions. Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices. Complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards. Drives collection mindset and defines strategies to optimise Collection time and interactions. Interacting with customers, Corporate Quality, Businesses, process streams in the region and COE as appropriate. Ensures timely release of credit blocked orders, partners with COE to share customer knowledg ...