Remote Jobs at Over The Moon

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Over The Moon is looking for an experienced Customer Care Associate/Manager who shares our passion for delivering outstanding customer support. • Customer Support: • Serve as the primary point of contact for customer inquiries via email, chat and phone. • Provide thoughtful and timely responses to questions about products, orders, shipping and returns. • Resolve customer issues efficiently while maintaining a high standard of empathy and professionalism. • Order Management: • Assist customers with order placement, modifications, cancellations, and troubleshooting. • Coordinate with the operations team and our brands to track shipments and ensure timely delivery. • Work closely with brands to resolve quality and other concerns. • Registry Assistance: • Assist customers with the general registry process, from setup, to gift purchase to redemption. • Coll ...