Remote Jobs in Northampton

About the position Marcella is seeking a motivated full-time Customer Experience (CX) Specialist to enhance customer relationships and provide exceptional service. This role involves managing pre-sale and post-sale inquiries through various support channels, acting as a brand ambassador, and contributing to the company's mission of social impact through fashion. Responsibilities • Act as a company ambassador by delivering exceptional customer service and support. , • Field inbound customer service inquiries through CRM and other communication channels. , • Provide articulate, professional, and informed assistance regarding product details and order status. , • Review and respond to incoming customer inquiries in a timely manner. , • Engage customers through email, live chat, and social media with informed product knowledge. , • Assist in overseeing communication channels to ensure timely responses to inquiries. , • Drive sales through proactive live chat campaigns and outreach progra ...