Remote Jobs in Northampton

E-commerce Marketing Manager Northampton Up to £45,000 & annual bonus Join a Growing Business Where Your Ideas Matter Are you ready to take ownership of your role and truly make it your own? Our client is a small-to-medium business with big ambitions-and they're looking for someone who's excited to grow with them. You will manage multiple websites, driving website performance, SEO, and user experience while collaborating closely with the marketing team. You won't be just another cog in the machine here. You'll be part of a close-knit, supportive marketing team where your individuality is celebrated, your voice is heard, and your contributions make a real impact. With multiple brands under their umbrella and exciting growth plans, this is a fantastic opportunity to bring your creativity, initiative, and passion to a role where autonomy is encouraged and valued. If you're looking for a lovely working environment where you can thrive, collaborate, and help shape the future of a dyna ...

About the position Marcella is seeking a motivated full-time Customer Experience (CX) Specialist to enhance customer relationships and provide exceptional service. This role involves managing pre-sale and post-sale inquiries through various support channels, acting as a brand ambassador, and contributing to the company's mission of social impact through fashion. Responsibilities • Act as a company ambassador by delivering exceptional customer service and support. , • Field inbound customer service inquiries through CRM and other communication channels. , • Provide articulate, professional, and informed assistance regarding product details and order status. , • Review and respond to incoming customer inquiries in a timely manner. , • Engage customers through email, live chat, and social media with informed product knowledge. , • Assist in overseeing communication channels to ensure timely responses to inquiries. , • Drive sales through proactive live chat campaigns and outreach progra ...