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About the position
The position involves developing advanced Natural Language Processing (NLP) and Machine Learning (ML) algorithms to enhance user experience on TikTok's e-commerce platform. The role focuses on creating AI-driven customer service solutions and improving service quality for merchants, ensuring a fair and thriving ecosystem for users.
Responsibilities
• Building next-generation AI customer services using LLMs within the TikTok e-commerce ecosystem to better serve our customers.
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• Collaborating with product managers, data scientists, and the product strategy & operation team to define product strategies and features.
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• Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business.
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• Establishing a generative-based AI chatbot capable of resolving post-sale issues and achieving pre-sale interactive consultations.
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• Generating text, including product titles and descriptions, dialogue summaries, and auto-replies for emails and tickets. ...