Remote Zendesk Jobs

South East Asia-based candidates only About Reedsy We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆 Want to hop on board and help us get to our next destination? Cool, keep reading! Job Description Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. You will be part of a team of 8. Your role will involve: • Offering support to Reedsy users; • Reviewing projects submitted on the platform; • Building customer funnels (design emails and in-app messages) to reactivate users and introd ...

Elevate Your Career as a Client Support Specialist! Do you excel at providing exceptional customer service and turning challenges into opportunities? If so, this is your chance to shine in a dynamic and rewarding environment! Join our innovative eCommerce team and become a key player in delivering unparalleled client experiences. About The Role As a Client Support Specialist, you’ll be the cornerstone of our customer success team. Your role will involve resolving client inquiries with expertise, building lasting relationships, and contributing to our reputation as a leader in client support excellence. What You’ll Do • Deliver exceptional client support through email, chat, and other channels • Proactively resolve customer issues, ensuring each interaction ends on a positive note • Master our support tools and processes to provide efficient troubleshooting and guidance • Collaborate with the team to identify opportunities for improvement and innovation • Provide feedb ...

www.Bragan.net - we are a young, online business who have grown rapidly and sell globally. We are a forward-thinking company with a culture of continuous growth and improvement - in our products, services and our people. As an ecommerce company we prioritise the use of online communications, but our employees, based across the world, are the asset we value and invest in most. If, like us, you have a strong will to win we can provide a supportive working environment where you and Bragan will thrive. Our current sales channels include eBay, Amazon and a website (magento) as well as an offline telesales presence. JOB ROLE • Managing Customer Service email Inbox • Sales / Customer Call handling. • Working alongside sales and IT team. • Assisting with the implementation and maintenance of appropriate IT systems and internal controls. • Ensuring listings and product information is accurate and real-time SKILLS • Fluent English essential • Excellent verbal and written comm ...

Are you a problem-solver who thrives on connecting with people through written communication? Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients! Why This Role Matters As a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns. Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service. If you're passionate about creating positive customer experiences, this is the role for you! What You’ll Do • Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions. • Understand Client Needs: Build strong relationships by personalizing your approach to each interaction. • Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction. • Collaborate ...

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! Do you have Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon. Proj ...

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed) What are we looking for? • Candidates with strong customer support experience. • Candidates with moderate technical knowledge and basic trouble-shooting skills. • Candidates who are personal, and are able to embody 'the spirit' of the College / University • Candidates who pay attention to the details and can multitask between applications with ease. • Zendesk experience is a huge plus! • Workspace Requirements • Dedicated laptop or desktop computer with Windows 10 or above • 16 GB RAM • Internet speed: 50+ MBPS ...

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed) What are we looking for? • Candidates with strong customer support experience. • Candidates with moderate technical knowledge and basic trouble-shooting skills. • Candidates who are personal, and are able to embody 'the spirit' of the College / University • Candidates who pay attention to the details and can multitask between applications with ease. • Zendesk experience is a huge plus! • Workspace Requirements • Dedicated laptop or desktop computer with Windows 10 or above • 16 GB RAM • Internet speed: 50+ MBPS ...

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed) What are we looking for? • Candidates with strong customer support experience. • Candidates with moderate technical knowledge and basic trouble-shooting skills. • Candidates who are personal, and are able to embody 'the spirit' of the College / University • Candidates who pay attention to the details and can multitask between applications with ease. • Zendesk experience is a huge plus! • Workspace Requirements • Dedicated laptop or desktop computer with Windows 10 or above • 16 GB RAM • Internet speed: 50+ MBPS ...

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed) What are we looking for? • Candidates with strong customer support experience. • Candidates with moderate technical knowledge and basic trouble-shooting skills. • Candidates who are personal, and are able to embody 'the spirit' of the College / University • Candidates who pay attention to the details and can multitask between applications with ease. • Zendesk experience is a huge plus! • Workspace Requirements • Dedicated laptop or desktop computer with Windows 10 or above • 16 GB RAM • Internet speed: 50+ MBPS ...

Web Applications Support Analyst (fully remote) - Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. • Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is ...