Remote Zendesk Jobs

Job Summary The Elite Job is looking for a proactive, customer-centric, and articulate E-mail/Chat Support Executive to join our virtual support team. This position is ideal for female candidates who possess excellent written communication skills in English and are passionate about delivering a seamless customer experience. You will be responsible for handling customer queries, resolving issues, and ensuring a positive interaction experience through email and chat platforms. Key Responsibilities • * Respond promptly and professionally to customer inquiries via email and chat channels. • * Maintain a high level of customer satisfaction by delivering accurate, empathetic, and efficient support. • * Escalate complex issues to the appropriate departments while maintaining ownership until resolution. • * Document customer interactions and feedback accurately in CRM systems. • * Collaborate with internal teams (technical, sales, product) to ensure timely resolutions. • * Manage multip ...

Job Summary The Elite Job is hiring dedicated and customer-focused individuals to join our growing E-commerce Support Team. This fully remote position is ideal for Indonesian-based professionals who are passionate about digital commerce, customer service, and online retail operations. As a Remote E-commerce Support Specialist, you will play a crucial role in ensuring a smooth shopping experience for our customers by assisting with order processing, product inquiries, returns, and platform navigation. Key Responsibilities • * Handle inbound customer inquiries via chat, email, and social media platforms related to e-commerce purchases, accounts, and product information. • * Resolve customer concerns, complaints, and escalations with empathy and professionalism. • * Collaborate with internal teams including logistics, inventory, and technical support to resolve issues promptly. • * Assist in order tracking, returns, refunds, and cancellation requests. • * Maintain accurate records o ...

Job Title: Remote Customer Inbound Relationship Agent (Entry Level) Location: Remote – United States Job Type: Full-time Position Overview We are hiring entry-level Remote Customer Inbound Relationship Agents to join our growing support team. In this role, you will assist customers through inbound channels and provide friendly, solution-oriented service — all while working from home. Key Responsibilities • Handle inbound customer calls, emails, or chats professionally • Provide accurate information and resolve basic inquiries or issues • Document customer interactions clearly and accurately • Follow up with customers as needed to ensure satisfaction • Collaborate with internal teams to support customer needs What You’ll Need • Strong communication and problem-solving skills • Basic computer literacy (typing, web navigation, email) • Ability to stay focused and organized in a remote work environment • Stable internet connection and a quiet home workspace • A team-oriented attitude a ...

We are currently seeking experienced E-commerce Customer Support Agents with strong communication skills and a proven background in phone, email, and chat support. The ideal candidate will be capable of providing professional, efficient, and compassionate assistance to customers seeking information or support with their orders. We welcome applications from qualified individuals worldwide. Key Responsibilities: • Handle customer inquiries via phone, email, and chat • Manage returns through platforms such as Loop Returns • Process customer orders accurately and efficiently • Assist customers and provide effective solutions to their concerns • Record call outcomes and customer interactions clearly and accurately • Manage member accounts and support requests • Collaborate with team members via Slack • Report directly to the immediate supervisor • Focus on resolving major ticket issues (e.g., shipping delays and subscription concerns) to reduce volume Qualifications: • Minimum of 3 years ...

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do • Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. • Product Recommendations: Assist custo ...

ModSquad has partnered with a technology-focused platform that supports prioritizing textbook affordability. This online store provides students with new and used books, eBooks, and other educational materials to rent or purchase. As a member of this team, you'll respond to customer inquiries via inbound phone calls, live chats, and emails. Project Hours (All Times Pacific Standard Time): 24/7 although we are recruiting for peak times: 6 AM - 4 PM Orientation Begins: July 29th and Onward Commitment: 20 hours per week 90 days (as needed) Hourly Rate: We'll discuss this more during your interview. What are we looking for? • Candidates with Zendesk experience. • Candidates who have experience in providing Tier 1 level support. • Candidates who have experience with a ticketing system, inbound calls, chat, and email support. • Candidates who have experience with troubleshooting and problem-solving issues for web and mobile apps. • Candidates with a strong ability to multitask in ...

Mission of the Role: To reduce cart abandonment and uplift conversion by providing timely, helpful, and persuasive live chat support that builds rapport with customers, addresses concerns in real time, and guides them toward completing their purchase. Responsibilities: • Manage live chat enquiries on Zendesk or other designated platforms. • Provide a first response within 30 seconds and aim to resolve enquiries within 30–60 minutes, where possible. • Engage proactively with visitors on key pages (product, cart, or checkout) to address concerns and prevent drop-off. • Assist customers with product information, promotions, payments, and order tracking. • Follow up with customers who abandoned their carts via chat or message to encourage purchase completion. • Build genuine rapport and trust with customers to increase conversion and reduce refund rates. • Escalate unresolved or complex queries to internal teams in a timely manner. • Maintain clear, empathetic, and persuasive communicati ...

At TalentPop App, we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do • Support account managers with administrative coordination tasks • Track inventory levels, coordinate restocks, and handle purchase order (PO) processes • Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) • Manage email inboxes, scheduling, and administrative priorities • Engage with customers and community members via forums, comments, and DMs • Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) • Assist with operat ...

South East Asia-based candidates only About Reedsy We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆 Want to hop on board and help us get to our next destination? Cool, keep reading! Job Description Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. You will be part of a team of 8. Your role will involve: • Offering support to Reedsy users; • Reviewing projects submitted on the platform; • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's feat ...

Launch Your Next Successful Chapter with Veta Virtual! Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a Customer Support Specialist – E-commerce & Hardware for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time. 🔑 Your Role: As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes: • Responding to customer inquiries via HubSpot or Zendesk. • Managing part replacements, warranty requests, and shipping updates. • Supporting return processes, including serial number checks and hardware issue documentation. • Communicating clearly and empathetically with customers using a North American tone. • Escalating complex customer support cases appropriately. • Logg ...