Remote Jobs at Veta Virtual

Launch Your Next Successful Chapter with Veta Virtual! Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a Customer Support Specialist – E-commerce & Hardware for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time. 🔑 Your Role: As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes: • Responding to customer inquiries via HubSpot or Zendesk. • Managing part replacements, warranty requests, and shipping updates. • Supporting return processes, including serial number checks and hardware issue documentation. • Communicating clearly and empathetically with customers using a North American tone. • Escalating complex customer support cases appropriately. • Logg ...