Remote Zendesk Jobs

Launch Your Next Successful Chapter with Veta Virtual! Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a Customer Support Specialist – E-commerce & Hardware for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time. 🔑 Your Role: As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes: • Responding to customer inquiries via HubSpot or Zendesk. • Managing part replacements, warranty requests, and shipping updates. • Supporting return processes, including serial number checks and hardware issue documentation. • Communicating clearly and empathetically with customers using a North American tone. • Escalating complex customer support cases appropriately. • Logg ...

Description Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. This role is primarily to oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier. This involves actively visiting and working within a 3PL environment. Visiting merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions. Liaising with the Tech Team to solve issues and answering CS queries through Zendesk. You will also be expected to work on all carrier exception reporting. You will need to be able to work well in a team but also be confident in working alone and making decisions. Requirements • Bachelor’s Degree preferred • 0-2 years’ experience • Strong business and financial acumen • Strong analytical skills • Ability ...

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Over The Moon is looking for an experienced Customer Care Associate/Manager who shares our passion for delivering outstanding customer support. • Customer Support: • Serve as the primary point of contact for customer inquiries via email, chat and phone. • Provide thoughtful and timely responses to questions about products, orders, shipping and returns. • Resolve customer issues efficiently while maintaining a high standard of empathy and professionalism. • Order Management: • Assist customers with order placement, modifications, cancellations, and troubleshooting. • Coordinate with the operations team and our brands to track shipments and ensure timely delivery. • Work closely with brands to resolve quality and other concerns. • Registry Assistance: • Assist customers with the general registry process, from setup, to gift purchase to redemption. • Coll ...

This a Full Remote job, the offer is available from: Ethiopia, Egypt, South Africa, Nigeria, Mexico Our client is an AI-powered marketing platform dedicated to empowering home service professionals—such as plumbers, electricians, HVAC technicians, landscapers, and more—to grow their businesses online. Their all-in-one solution includes SEO-optimized websites, social media management, Google Business Profile optimization, and custom link-in-bio pages. Trusted by over 500 service businesses nationwide, they aim to deliver fast, affordable, and effective digital marketing solutions to help businesses thrive in an increasingly competitive market. Location and Time: Fully Remote (Work from Home), 9 AM - 5 PM EST Role Overview: Our client is seeking a proactive and empathetic Client Success Specialist to join their growing team. This role is 100% remote and offers the opportunity to work with a dynamic and fast-paced startup. As a Client Success Specialist, you will be the primary point o ...

This a Full Remote job, the offer is available from: Anywhere Quer trabalhar em uma empresa que gera impacto em todo o mercado e está em constante evolução? Somos a RD Station, líder em soluções de tecnologia para marketing e vendas no Brasil. Atualmente, somamos mais de 50.000 clientes, em 40 países. Nossa missão é impulsionar os negócios das pequenas e médias empresas, apresentando as melhores soluções para o seu crescimento. Por aqui, somos Customer First e acreditamos na evolução contínua, junto aos (as) nossos (as) parceiros (as) e clientes. Como alcançamos tudo isso? Através do nosso A-team, composto por mais de 1.500 pessoas colaboradoras em nosso grupo, capaz de oferecer soluções, produtos e educar o mercado, impactando o ecossistema e empoderando heróis e heroínas, que fazem a economia crescer. Nosso jeito RD Station de ser: 💡 Transformamos ideias em realidade em uma empresa com crescimento acelerado e em constante evolução. Valorizamos a proatividade e a inovação, viabi ...

Why Join Reach? Opportunity to shape the future of our remote operations and implement cutting-edge tools. At Reach, we're building the future of global e-commerce, empowering businesses worldwide to expand their reach seamlessly. As a leading Merchant of Record (MOR), we handle the complexities of international transactions, enabling our clients to focus on what they do best. We foster a dynamic, fast-paced environment where innovation and customer satisfaction drive our success. Location: Remote (preferably Calgary, AB, Canada, not a requirement) Reporting To: Head of Risk & Compliance Work Schedule: Regular business hours, MST (9 AM - 5 PM) We are seeking an experienced and highly motivated Phone Support and Customer Service Team Lead to inspire and manage our dedicated Phone Support team, based in a Spanish-speaking country. This is a pivotal role that combines strong leadership with hands-on operational excellence, directly impacting our commitment to exceptional customer ser ...

www.Bragan.net - we are a young, online business who have grown rapidly and sell globally. We are a forward-thinking company with a culture of continuous growth and improvement - in our products, services and our people. As an ecommerce company we prioritise the use of online communications, but our employees, based across the world, are the asset we value and invest in most. If, like us, you have a strong will to win we can provide a supportive working environment where you and Bragan will thrive. Our current sales channels include eBay, Amazon and a website (magento) as well as an offline telesales presence. JOB ROLE • Managing Customer Service email Inbox • Sales / Customer Call handling. • Working alongside sales and IT team. • Assisting with the implementation and maintenance of appropriate IT systems and internal controls. • Ensuring listings and product information is accurate and real-time SKILLS • Fluent English essential • Excellent verbal and written communication skil ...

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 Ro ...

At TalentPop App, we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do • Support account managers with administrative coordination tasks • Track inventory levels, coordinate restocks, and handle purchase order (PO) processes • Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) • Manage email inboxes, scheduling, and administrative priorities • Engage with customers and community members via forums, comments, and DMs • Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) • Assist with operat ...

Our client is a leading Australian retailer of premium furniture, lighting, and homewares. They are known for their timeless style and high-quality craftsmanship. They're looking for a remote Aftersales & Customer Support Assistant who thrives on resolving customer issues post-purchase and can manage logistics-related enquiries with confidence and care. Job Responsibilities: Your primary focus will be aftersales care — making sure customers feel supported after they’ve placed their order. This includes: • Handling inbound enquiries via phone, email, and live chat • Investigating delivery delays, damages, and missing items • Liaising with couriers, warehouses, and internal teams to resolve issues • Proactively updating customers on their order status and resolutions • Processing returns, exchanges, and amendments • Logging all interactions in the CRM with detail and accuracy • Maintaining a high standard of empathy, clarity, and professionalism Requirements • Experience in custome ...