Remote Jobs at Hands Working Virtually

We are currently seeking experienced E-commerce Customer Support Agents with strong communication skills and a proven background in phone, email, and chat support. The ideal candidate will be capable of providing professional, efficient, and compassionate assistance to customers seeking information or support with their orders. We welcome applications from qualified individuals worldwide. Key Responsibilities: • Handle customer inquiries via phone, email, and chat • Manage returns through platforms such as Loop Returns • Process customer orders accurately and efficiently • Assist customers and provide effective solutions to their concerns • Record call outcomes and customer interactions clearly and accurately • Manage member accounts and support requests • Collaborate with team members via Slack • Report directly to the immediate supervisor • Focus on resolving major ticket issues (e.g., shipping delays and subscription concerns) to reduce volume Qualifications: • Minimum of 3 years ...

Support Tasks & Responsibilities We are currently looking for proactive and detail-oriented applicants who are available to start as soon as possible. The ideal candidates will be responsible for providing both customer support and virtual assistance across various platforms and business operations. You will play a key role in ensuring smooth day-to-day processes, resolving customer concerns, and supporting the team with administrative and e-commerce-related tasks. Applicants must be dependable, able to work independently, and demonstrate excellent communication and organizational skills. Experience with platforms such as Shopify, Amazon, and basic familiarity with 3PL coordination is a plus. Below is a breakdown of the specific responsibilities involved: General Customer Support • Process refunds, exchanges, and replacement orders • Handle customer emails and inquiries (Shopify Inbox) • Troubleshoot product/order issues • Manage MCF (Multi-Channel Fulfillment) orders as needed • M ...