Remote Jobs at Truegenics Pte Ltd

Mission of the Role: To reduce cart abandonment and uplift conversion by providing timely, helpful, and persuasive live chat support that builds rapport with customers, addresses concerns in real time, and guides them toward completing their purchase. Responsibilities: • Manage live chat enquiries on Zendesk or other designated platforms. • Provide a first response within 30 seconds and aim to resolve enquiries within 30–60 minutes, where possible. • Engage proactively with visitors on key pages (product, cart, or checkout) to address concerns and prevent drop-off. • Assist customers with product information, promotions, payments, and order tracking. • Follow up with customers who abandoned their carts via chat or message to encourage purchase completion. • Build genuine rapport and trust with customers to increase conversion and reduce refund rates. • Escalate unresolved or complex queries to internal teams in a timely manner. • Maintain clear, empathetic, and persuasive communicati ...