VS
Our client is a leading Australian retailer of premium furniture, lighting, and homewares. They are known for their timeless style and high-quality craftsmanship.
They're looking for a remote Aftersales & Customer Support Assistant who thrives on resolving customer issues post-purchase and can manage logistics-related enquiries with confidence and care.
Job Responsibilities:
Your primary focus will be aftersales care — making sure customers feel supported after they’ve placed their order. This includes:
• Handling inbound enquiries via phone, email, and live chat
• Investigating delivery delays, damages, and missing items
• Liaising with couriers, warehouses, and internal teams to resolve issues
• Proactively updating customers on their order status and resolutions
• Processing returns, exchanges, and amendments
• Logging all interactions in the CRM with detail and accuracy
• Maintaining a high standard of empathy, clarity, and professionalism
Requirements
• Experience in custome ...