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Description: • As a Customer Support Engineer, you will function as the Tier 2 contact for our customers via inbound email and chat. • You will rely on your experience and knowledge to troubleshoot and resolve technical support incidents. • You will utilize our historical knowledge base and your technical expertise to resolve each incident in a timely, accurate, and customer-centric manner. • If necessary, you will escalate support incidents to another expert for additional troubleshooting and will continue to operate as the primary point of contact with the customer until the incident is resolved. • In some cases, you may refer support incidents to other Articulate teams for further action. • You will communicate the solution in clear, documented terms back to the customer. • You will alert management to outages, priority incidents, recurring problems, and patterns. • A moderate degree of creativity and autonomy is required. Requirements: • You must be able to exhibit a minimum of 2 ...

Are you an experienced Business Development Director / manager, Client Relations Executive or Executive Professional ready to leverage your skills into a new, rewarding career in the personal development and success education industry? We are a global company specialising in self-paced e-learning, live events, and destination personal growth programs. Due to rapid expansion, we are seeking highly self-motivated individuals to join our dynamic team of professionals who are passionate about personal growth, professional development, and remote work opportunities. If you’re looking for a career path that offers purpose, flexibility, autonomy, personal fulfilment, and the ability to work remotely from any location — this could be the opportunity you’ve been searching for. Key Responsibilities: • Commit to your personal growth and continuous professional learning. • Market across multiple digital platforms to generate / attract qualified leads. • Conduct interviews via phone and Zoom to ...

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease. At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging. Visit our website to learn more about our company and culture! Site: www.ptcbio.com Job Description Summary: The Director of Global Health Economics & Outcomes Research Associate will participate in developing and implementing HEOR strategies that enhance the value proposition and supporting evidence of Sepiapterin, aiding its launch and post-launch phases. Additionally, the Director of HEOR is responsible for educating external customers about the clinical, economic, and humanistic impacts of PTC medicines and products to support formulary decision-making and improve populatio ...

We are looking for an E-Commerce Platform Product Owner to guide the delivery of platform features and ensure seamless integration between technical and customer-facing teams. This role requires an analytical mindset, a customer-first approach, and the ability to drive projects to completion. Key Responsibilities: • Own the product lifecycle for e-commerce platform features from ideation to post-launch improvements. • Facilitate backlog refinement and ensure alignment with company priorities. • Conduct and lead product training sessions for internal and support staff. • Maintain product knowledge bases, documentation, and training content. • Work closely with development and support teams to troubleshoot and resolve escalations. Must-Haves: • 2+ years of experience as a Business Analyst, Product Owner, or Product Manager. • Proven track record in e-commerce platform environments. • Agile/Scrum proficiency and experience with collaboration tools. • Excellent communication and stakeho ...

This position generally works 18-25 hours per week. POSITION SUMMARY: The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office’s retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office’s retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer’s need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisor and assist other Team Members in performing limited store functio ...

Join our team as a Digital Product Analyst to oversee the strategic and operational execution of our e-commerce platform. You will play a key role in translating business requirements into actionable product features while ensuring customer satisfaction and team alignment. Key Responsibilities: • Coordinate platform development from requirements gathering to release and post-launch feedback. • Manage product backlog prioritization and sprint planning. • Develop user documentation and conduct training sessions for internal teams. • Collaborate cross-functionally with design, development, and support teams. • Address escalated customer issues with urgency and professionalism. Must-Haves: • 2+ years in product management or e-commerce business analysis. • Hands-on support or customer service experience. • Agile methodology expertise and proficiency with Jira, Confluence, or similar tools. • Strong organizational and communication skills. Preferred: • Experience in leading product trai ...

Required skillsBachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.Good Linux Scripting/Development skills - JAVA, Python (any).Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any)Strong analytical and troubleshooting capabilities.Excellent soft skills & Communication (Verbal and Written) .Must be willing to work in rotational shifts.Ability to Multi task in high paced environment.Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.Preferre ...

Job Description: This senior leadership role within the Vertex Global Professional Services (GPS) organization will lead and execute strategic e-Invoicing initiatives across Customer Success and Services. The role is critical in driving growth through the sale, delivery, and innovation of Vertex e-Invoicing software and service solutions. Success will be measured by maximizing software adoption, revenue, delivery excellence, and customer value. The leader will serve as the enterprise e-Invoicing subject matter expert, collaborating closely with Practice Leadership, Customer Success, Partner Enablement, Sales, Alliances, and Product Management. This role will champion Vertex’s unique value proposition in e-Invoicing, shape solution strategy, and maintain a thought leadership position in this rapidly evolving domain. Key Responsibilities Thought Leadership in e-Invoicing • Provide strategic direction and oversight for all e-Invoicing delivery teams, ensuring alignment with go-to-mark ...

Research Innovations, Inc. (RII) is breaking through the big, slow, status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design, we create innovative software solutions for complex real-world problems. RII is looking for a committed Senior Cost & Pricing Analyst to join our Pricing team to solve unique, challenging problems for our Defense and Homeland Security customers. The Pricing Analyst is responsible for assisting in the timely development of proposal cost/price strategies and cost volume deliverables. Get s#it done. This position requires the ability to obtain a US security clearance, a current active clearance is not required. WHAT YOU WILL BE DOING • Lead the proposal pricing process including, analyze RFP requirements; develop pricing models and strategies; review, analyze and compile cost data; and prep ...

About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 08/15/2025 Location: Remote – West Coast (NAMER) Hi there! Zapier is on a mission to democratize automation while keeping the security and privacy of millions of users at the forefront. The Intelligence, Detection, and Response (IDR) team plays a central role in protecting our systems, data, and customers. We’re looking for an IDR Engineer who can lead and grow two connected areas: vulnerability management and detection engineering. In this position, you’ll set the vis ...