Remote Jobs at Articulate

Description: • As a Customer Support Engineer, you will function as the Tier 2 contact for our customers via inbound email and chat. • You will rely on your experience and knowledge to troubleshoot and resolve technical support incidents. • You will utilize our historical knowledge base and your technical expertise to resolve each incident in a timely, accurate, and customer-centric manner. • If necessary, you will escalate support incidents to another expert for additional troubleshooting and will continue to operate as the primary point of contact with the customer until the incident is resolved. • In some cases, you may refer support incidents to other Articulate teams for further action. • You will communicate the solution in clear, documented terms back to the customer. • You will alert management to outages, priority incidents, recurring problems, and patterns. • A moderate degree of creativity and autonomy is required. Requirements: • You must be able to exhibit a minimum of 2 ...