BB
Summary:
We’re looking for a proactive and customer-focused Customer Support Agent to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products.
As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently.
This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision.
Key Responsibilities:
Customer Interaction & Problem Resolution
• Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers naviga ...