Remote Jobs at Jam

About the Role We are on an ambitious journey to transform customer service from a cost center into a clear competitive advantage. As our Director of Customer Service, you will lead the transition from a primarily outsourced support operation to an in-house, high-performance Canadian team. You’ll spearhead the adoption of AI automation, elevate customer satisfaction, and embed revenue generation within the support function. This is a hands-on leadership role for a strategic and operational expert who thrives in environments where transformation, technology, and customer-centricity intersect. Key Responsibilities Operational Transformation & Team Leadership • Design and execute the transition plan to build a Canadian-based customer service team while reducing dependency on outsourced providers. • Oversee hiring, onboarding, and development of an in-house team, establishing a culture of empowerment, accountability, and high performance. • Implement workforce management practices to o ...

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants are ineligible. Duties Help Functions: a. Responsible for the immediate supervision of employees providing primary care clinical pharmacy services. b. Effectively communicates clinical and management decisions. c. Completes performance appraisals. d. Facilitates achievement awards. e. Ensures disciplinary actions are taken as appropriate. f. Performs required competency assessments of employees and maintains g. Facilities the process of promotion. h. Manages schedule to assure adequate coverage ...