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Job Description: Content Management Specialist - Level 2
Position Overview:
Morgan Stanley is seeking a skilled and detail-oriented Content Management Specialist to join our dynamic team. The successful candidate will play a crucial role in gathering, developing, and governing content in a global knowledge base used by a Virtual Agent (AI Chatbot using LLMs).
Key Responsibilities:
Collaborate with cross-functional teams globally to help capture, catalogue, and govern knowledge.
Utilize content management systems (CMS) to review, publish and keep content up to date efficiently.
Write and edit complex information into clear, usable content when needed (i.e., policies, processes, reference guides).
Drive application of content standards across various platforms, ensuring accuracy and alignment with guidelines for each copy.
Analyze content performance metrics and provide insights to improve Knowledge Management strategy.
Qualifications:
Excellent written and verbal communication skil ...