MI
This is a temporary position.
JOB SUMMARY
Facilitates the entire call resolution process from initial contact (call, portal, or chat) to resolution for a supported Marriott business application (CI/TY, SFAWeb/OneSource, and MSA). This includes basic network connectivity and troubleshooting. Other Marriott standards may also be required to support. Resolves contact requests independently. Escalates issues, as needed, to appropriate Marriott business units and Service Providers and documents all requests using established procedures. Works under general supervision to complete routine tasks. Completes projects or additional assignments as requested by the Support Manager the Help Desk operates 24x7x365.
CANDIDATE PROFILE
Education and Experience
Required
• 3 years’ experience in business application support in a call center environment, customer service or hospitality industry.
• High school diploma
Preferred:
• BS/BA from accredited University or College
• Professional Certificati ...