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Job Summary
Progressive Technology is seeking a proactive, customer-focused, and detail-oriented Customer Support Representative – E-commerce (Remote) to join our growing virtual support team. In this role, you will be the voice of our brand, providing exceptional assistance to our online shoppers through chat, email, and phone. Your primary goal will be to ensure a seamless post-purchase experience while maintaining high customer satisfaction.
Key Responsibilities
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Respond to customer inquiries related to orders, products, returns, payments, and shipping via chat, email, and calls.
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Resolve complaints efficiently and professionally, always aiming for first-contact resolution.
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Assist customers with navigation and troubleshooting on the e-commerce platform.
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Collaborate with internal departments (logistics, product, IT) to escalate and resolve customer issues.
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Record customer interactions and feedback accurately using CRM systems.
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Maintain up-to-date knowledg ...