Remote Jobs at Houston Skilled Consultancy

Job Summary Houston Skilled Consultancy is seeking a proactive and customer-focused Online Support Associate to join our team servicing clients in the Retail and E-commerce sector. The ideal candidate will provide exceptional online customer support, ensuring smooth communication and resolution of customer inquiries across multiple digital platforms. This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer experiences in a fast-paced, dynamic retail environment. Key Responsibilities • * Respond promptly and professionally to customer inquiries via chat, email, and social media channels. • * Assist customers with product information, order placement, tracking, returns, and refunds. • * Troubleshoot and resolve order-related issues efficiently to maintain high customer satisfaction. • * Escalate complex queries to relevant departments while ensuring follow-up and resolution. • * Maintain detailed and accu ...