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We’re hiring an E-Commerce Business Analyst to support the development and optimization of our e-commerce platform.
You will work closely with product, development, and support teams to improve features, resolve issues, and ensure smooth user experiences.
Key Responsibilities:
• Support the e-commerce platform lifecycle from requirements gathering to post-launch
• Document user stories, processes, and product requirements
• Prioritize and manage backlog items based on customer impact
• Coordinate with developers, support staff, and customers to resolve issues quickly
• Conduct training sessions and create support materials
• Track product performance and recommend improvements
Requirements:
• 2+ years as a Business Analyst or Product Analyst in e-commerce
• Hands-on experience with customer support or platform operations
• Proficiency with Jira, Confluence, Asana, or similar tools
• Familiarity with Agile/Scrum methodologies
• Strong communication, analytical, and documentation skil ...