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The 'Global Business Process Expert Order Management' contributes to designing and implementing processes and systems related to order management (order management, stock availability, order confirmation, backorder processing, and master data). S/he serves as a specialist in order management providing process guidance and technical expertise in tangential systems like SAP SD, EWM and Logistics Execution.
Your Role
• Support the global Order-to-Fulfilment (O2F) team within the business process management organization, reporting activities to the O2F Global Business Process Owner.
• Define business requirements and translate them into functional specifications and system capabilities. Contribute to gathering, preparing, loading data and testing those system capabilities.
• Design, align, maintain and optimize business processes for order management, covering the entire lifecycle from receipt and validation to delivery. Focus on customer satisfaction, identifying opportunities to improve ...