R&
We are looking to hire a Customer Service Representative for our busy office. This is not a remote position. NY State Property & Casualty Broker and/or Agents License required. Minimum of 5 years experience working in an Agency. Applicant must be familiar with all aspects of servicing and writing Commercial & Personal Lines. Must have reliable transportation. We are a "Customers First" Agency and... strive to provide the very best customer service to all.
Responsibilities
• Manage incoming calls and emails
• Identify and assess customers’ coverage needs
• Quoting & Issuing policies
• Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Keep detailed records of customer and carrier interactions
• Process policy changes, renewals, answer billing questions, etc.
• Help clients with claims, gathering information, reporting and follow up
• Take the extra mile to engage customers
• And many others rel ...