PT
Job Summary
Progressive Technology is seeking a detail-oriented and proactive Order Management Coordinator to join our dynamic E-commerce Support team. This role plays a vital part in ensuring seamless order processing, customer satisfaction, and smooth coordination between logistics, customer service, and e-commerce platforms such as Amazon and Flipkart. As the Order Management Coordinator, you will monitor and manage the end-to-end order cycle, addressing issues promptly and maintaining accurate records across all systems.
Key Responsibilities
• *
Process and manage daily orders across various e-commerce platforms (Amazon, Flipkart, etc.).
• *
Track shipments and coordinate with logistics partners to ensure timely delivery.
• *
Handle order status updates, returns, cancellations, and refunds as per company policy.
• *
Liaise with the warehouse and inventory team to ensure stock availability and order fulfillment.
• *
Resolve order discrepancies and customer complaints efficient ...