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Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your focus will be on the intriguing realm of software application issues.
This is your chance to deepen your expertise in the solutions used by our CIS customers. Whether you're in Canada or the United States, we're looking for talented individuals like you to join us remotely. Embrace the challenge and become a pivotal part of our support team from wherever you are!
This remote role welcomes candidates anywhere in Canada and the US.
What your impact will be:
• Provide timely and thorough resolution to customer issues.
• Monitor the support call queue and take ownership or re-assign new tickets.
• Interact with a range of internal departments (Environment Specialist, R&D, other ana ...