B&
Description
UX Research and Designer
B&A is seeking a UX Research and Design Specialist to support the modernization of the organization's asset management solution through the implementation of the ServiceNow IT Asset Management (ITAM) module, replacing the legacy OpenText Asset Manager. This role will focus on ensuring the ITAM solution is intuitive, user-friendly, and consistent with existing ServiceNow design standards, while also being tailored to customer needs. The UX Specialist will partner closely with the Product Owner (PO), business stakeholders, and technical teams to design, validate, and refine user experiences for the ITAM module, ensuring accessibility, usability, and minimal reliance on external training.
Responsibilities
• Collaborate with the Product Owner to design and validate the ServiceNow ITAM user experience through user research, testing, and customer feedback.
• Ensure the ITAM solution complements existing ServiceNow modules (ITSM, ITOM, CMDB, Security Op ...