OV
We are seeking a Product Support Analyst to bridge product management, customer support, and technical teams. You will help prioritize product improvements, support end-users, and ensure the platform delivers value to customers.
Key Responsibilities:
• Collaborate with cross-functional teams on feature development and issue resolution
• Gather and analyze feedback to guide product enhancements
• Maintain training materials and product documentation
• Conduct workshops for support staff and end-users
• Assist with backlog prioritization and release planning
• Respond to escalated support issues and provide quick solutions
Requirements:
• 2+ years of experience in product support or business analysis
• Background in e-commerce platforms preferred
• Strong understanding of the software development lifecycle
• Skilled in Agile project management and documentation tools
• Excellent organizational and problem-solving abilities
Job Type: Full-time
Pay: Php60,000.00 - Php70,000.00 per mont ...