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Job Summary
The Elite Job is seeking a detail-oriented, customer-focused E-commerce Chat Support Agent (Female) to join our dynamic remote team. This position plays a critical role in delivering exceptional service experiences to customers through live chat and messaging platforms. As the first point of contact, you will guide shoppers, resolve queries, and enhance satisfaction — all while working from the comfort of your home.
Key Responsibilities
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Respond to customer inquiries in real-time via live chat, social media inboxes, and messaging platforms.
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Resolve product or order-related concerns promptly and accurately.
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Assist customers with browsing, product information, order tracking, and returns.
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Maintain a high level of professionalism, empathy, and product knowledge in all communications.
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Escalate unresolved issues to senior support staff or relevant departments as required.
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Document customer interactions and ensure accurate record-keeping.
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