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Mission of the Role: To reduce cart abandonment and uplift conversion by providing timely, helpful, and persuasive live chat support that builds rapport with customers, addresses concerns in real time, and guides them toward completing their purchase. Responsibilities: • Manage live chat enquiries on Zendesk or other designated platforms. • Provide a first response within 30 seconds and aim to resolve enquiries within 30–60 minutes, where possible. • Engage proactively with visitors on key pages (product, cart, or checkout) to address concerns and prevent drop-off. • Assist customers with product information, promotions, payments, and order tracking. • Follow up with customers who abandoned their carts via chat or message to encourage purchase completion. • Build genuine rapport and trust with customers to increase conversion and reduce refund rates. • Escalate unresolved or complex queries to internal teams in a timely manner. • Maintain clear, empathetic, and persuasive communicati ...

Remote Property Manager Remote Property Manager - Leading Brand - Birmingham / Midalnds Hybrid Working: Yes, fully remote working with travel Salary: Highly Competitive + Performance Bonus Benefits: Unrivalled Development Programs, Comprehensive Package, Professional Subscriptions. Join a "Great Place to Work" UK! We're partnered with an multi-award-winning, leading Block Management firm, proudly certified as a "Great Place to Work UK." They're expanding their dynamic team in Holborn, offering an exceptional career for a Senior Property Manager. This isn't just a job; it's a genuine opportunity to excel in Residential Property Management with a company that truly invests in its people. Expect extensive development programs, a comprehensive benefits package, hybrid working, and a rewarding bonus scheme.​ They have advanced systems and processes in place to ensure you can provide the best level of service to clients whilst enhancing your career! The Role: Drive Excellence in Prope ...

Experience: Minimum 5+ years of experience level as mid to senior level application developer. experience in e-commerce, project coordination, and using web development workflows. Additionally, demonstrating proficiency in HTML, CSS, Java, JavaScript, and other relevant programming languages is crucial. · Experience developing E-commerce applications, coordinating projects, experience with tools like GitHub, SQL/MySQL, and experience with UX principles about the design of the application. · The application developer must show experience with design, development, unit testing, and code implementation into higher level environments. · The application developer must have understanding of the requirements of the Section 508 compliance in associated with web application development, documentation and for ensuring the production of the compliant artifacts associated with the aforementioned applications. · The developer must understand and follow the requirements associated with configura ...

Totum are working with an international law firm on a newly created, fully remote role that combines e-billing and credit control. This is a great opportunity for someone with experience in e-billing platforms who’s also confident managing collections and wants to be part of a collaborative global finance team. You’ll support legal and finance teams across several jurisdictions, helping to ensure accurate invoicing, compliance with client requirements, and timely payment — all while working from home and reporting into a UK-based manager. The ideal candidate will be responsible for: • Uploading invoices to client e-billing platforms and resolving any rejections • Maintaining accurate billing data, including timekeeper, matter, and rate details • Keeping e-billing guidelines up to date and shared with the business • Supporting budgets, monthly accruals, and billing-related reporting • Allocating payments and maintaining clear records of payment history and queries • Managing collection ...

Job Summary Progressive Technology is seeking a skilled and detail-oriented Freelancer specializing in Website Translation and Localization to join our dynamic team. This role is perfect for a language expert who is passionate about bridging linguistic and cultural gaps to help businesses reach global audiences. As a freelancer, you will be responsible for accurately translating and culturally adapting website content to ensure it resonates authentically with target markets, maintaining brand voice and consistency across all languages. Key Responsibilities • * Translate website content from the source language to the target language(s) with precision and cultural sensitivity. • * Localize multimedia elements, including text, images, and interactive features, to fit cultural preferences and norms of the target audience. • * Collaborate with content creators, developers, and marketing teams to ensure seamless integration of translated content. • * Conduct thorough quality assurance ...

📝 Job Summary Progressive Technology is seeking a dedicated and detail-oriented Payment & Order Support Specialist to join our remote customer operations team. In this role, you will be the first point of contact for customers with questions or issues regarding payment processing, order tracking, refunds, and related support services. Your ability to resolve queries quickly and professionally will directly impact customer satisfaction and retention. ✅ Key Responsibilities • * Respond promptly to customer inquiries via email, chat, and ticketing systems. • * Assist customers in resolving payment-related issues, including failed transactions, payment confirmations, refunds, and billing queries. • * Support customers with order-related requests such as status updates, cancellations, returns, or delivery concerns. • * Investigate and resolve disputes by coordinating with internal finance and logistics teams. • * Maintain accurate and detailed records of customer interactions and reso ...

Job Summary Progressive Technology is seeking a highly motivated and skilled Remote Recruiter specializing in Technology and Marketing sectors. This role is vital in sourcing, attracting, and hiring top talent to support our growing business needs in a fully remote work environment. The ideal candidate will possess a strong understanding of recruitment strategies within the tech and marketing industries, excellent communication skills, and the ability to build long-lasting relationships with candidates and hiring managers. This position offers the flexibility of working remotely while contributing to a dynamic and innovative team. Key Responsibilities • * Manage the end-to-end recruitment process for technology and marketing roles, including job postings, sourcing, screening, interviewing, and onboarding. • * Collaborate closely with hiring managers to understand role requirements and develop effective recruitment strategies. • * Utilize multiple sourcing channels, including job bo ...

Job Summary Progressive Technology is seeking a talented and creative Copywriter specializing in writing persuasive and engaging copy for advertisements and landing pages. This remote role demands a strong understanding of digital marketing, conversion optimization, and the ability to craft compelling content that drives action. As a key member of our marketing team, you will create high-impact copy that supports campaign objectives, enhances brand messaging, and increases user engagement across various digital platforms. Key Responsibilities • * Develop clear, concise, and persuasive copy for digital advertisements, landing pages, and other marketing collateral. • * Collaborate closely with marketing strategists, designers, and product teams to ensure alignment with brand voice and campaign goals. • * Conduct thorough research on target audiences, competitors, and industry trends to inform copywriting strategies. • * Optimize copy for SEO and conversion rates, using data-driven i ...

Job Summary: Progressive Technology is seeking a talented and motivated Freelance Web Writer specializing in SEO and blog content creation. As a key contributor to our digital marketing team, you will craft engaging, high-quality articles and web content that boost our online presence, improve search engine rankings, and provide valuable information to our diverse audience. This role is ideal for creative individuals passionate about writing, SEO best practices, and digital storytelling, with the flexibility to work remotely. Key Responsibilities: • * Develop, write, and edit original SEO-optimized blog posts and web content aligned with Progressive Technologys marketing goals. • * Conduct keyword research to identify SEO opportunities and integrate keywords naturally into content. • * Collaborate with the marketing team to create content calendars and strategize topics that drive traffic and engagement. • * Ensure all content is factually accurate, engaging, and aligns with the b ...

Job Summary Progressive Technology is seeking a detail-oriented and creative Digital Book Editor (E-book Formatting - Freelancer) to join our remote publishing team. In this role, you will be responsible for editing, formatting, and optimizing digital book content (ePubs, PDFs, and MOBI files) for professional publication on platforms such as Amazon Kindle, Apple Books, and others. This position is ideal for someone with a strong command of formatting tools, a keen eye for detail, and experience in digital publishing. Key Responsibilities • * Format and edit manuscripts into clean, readable, and professional e-book layouts for various digital platforms (Kindle, ePub, PDF). • * Ensure consistency in style, typography, font usage, and chapter structure across different devices and screen sizes. • * Collaborate with authors, graphic designers, and project managers to ensure the final product meets publishing standards. • * Troubleshoot and correct formatting errors and compatibility ...