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We are hiring an experienced E-Commerce Business Analyst to support the planning, development, and optimization of our e-commerce platform.
This role bridges product management, customer support, and development teams to deliver high-quality user experiences from concept to post-launch.
Key Responsibilities:
• Lead the development and rollout of e-commerce platform products from initial concept to post-launch evaluation.
• Prioritize and manage product backlog based on customer impact and business goals.
• Conduct training for support teams on platform features and tools.
• Create and maintain product documentation, training guides, and support resources.
• Serve as the primary liaison between development, support, and customer teams.
• Manage support escalations, ensuring quick and effective resolutions.
Must-Haves:
• 2+ years of Business Analyst or Product Management experience.
• E-commerce platform and customer support background.
• Agile/Scrum experience with tools like Jira, C ...