ZT
Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Help Desk - 100% Remote opportunity
East Coast Candidates only
JOB DESCRIPTION
This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. Responsible for opening, escalating, tracking and closing trouble tickets while promoting end-user satisfaction.
Position Accountabilities
• Respond to teammate support requests via telephone and email.
• Diagnose and resolve information technology hardware and software issues.
• Develop and maintain a professional level of proficiency within Information Technol ...