BB
About the position
Responsibilities
• Provide operational support for Reg E Dispute Resolution related to debit cards, ACH, On-line Bill Pay, and Consumer International Wires.
• Analyze and resolve claims while ensuring compliance with Regulation E and MasterCard timelines.
• Assist Bank staff with processing requirements to ensure timely and accurate resolution of disputes.
• Process adjustments to client accounts within required timeframes.
• Handle mail distribution tasks including picking up, sorting, and delivering packages.
• Conduct specialized research to resolve disputes and communicate with clients on complex issues.
• Post information to databases, make financial adjustments, and produce correspondence for clients and merchants.
• Maintain knowledge of operations and compliance regulations, participating in training and cross-training.
• Comply with policies, procedures, security requirements, and government regulations.
Requirements
• H.S. Diploma required (or equivalent ...