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This a Full Remote job, the offer is available from: Anywhere
This is a remote position.
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for Tax Software customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Tax Software Provider brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions
• Customer Service Agents that provide service during the peak season (January – May, 2018) will be required to use screen share to assist customers via one-way video.
Salary:
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