EN
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here's a taste of what you'll doing
• Debt Resolution: You’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
• Expert Communication: You’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
• Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
• Investigative Tracing: Utilise a range of resources ...