TE
Job Summary
The Elite Job is looking for a proactive, customer-centric, and articulate E-mail/Chat Support Executive to join our virtual support team. This position is ideal for female candidates who possess excellent written communication skills in English and are passionate about delivering a seamless customer experience. You will be responsible for handling customer queries, resolving issues, and ensuring a positive interaction experience through email and chat platforms.
Key Responsibilities
• *
Respond promptly and professionally to customer inquiries via email and chat channels.
• *
Maintain a high level of customer satisfaction by delivering accurate, empathetic, and efficient support.
• *
Escalate complex issues to the appropriate departments while maintaining ownership until resolution.
• *
Document customer interactions and feedback accurately in CRM systems.
• *
Collaborate with internal teams (technical, sales, product) to ensure timely resolutions.
• *
Manage multip ...