MI
JOB SUMMARY
Anchors the luxury repositioning journey through immersive trainings based on Forbes and LQA standards and experience design. Translates aspirational brand vision into consistent frontline delivery. Works with Director of Quality and other operational leaders to develop and implement quality assurance and improvement strategies. Key focus area: Forbes/LQA trainings, luxury experiences, service storytelling, experience audits.
CANDIDATE PROFILE
Education and Experience:
•2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
•4 years' experience in Food & Beverage and Front Office operations, knowledge of Forbes and LQA standards is preferred.
OR
•4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major.
•2 years' experience in Food & Beverage and Front Office operations, knowledge of Forbes and LQA standards is preferred.
CORE WORK ACTIVITIES
Experience and ...