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Gainsight Administrator
Contract: 12 Months
Location: Remote from Ireland or UK
Rate: DOE
Join a dynamic team at the forefront of customer success technology! We are seeking an experienced Gainsight Administrator to manage and optimize Gainsight operations, driving impactful results for internal stakeholders and ensuring seamless integration with platforms like Salesforce and BigQuery.
Your Responsibilities:
As an Administrator, you will:
• Configure and maintain Gainsight features, including Rules Engine, Connectors, Success Plans, Playbooks, and Dashboards.
• Manage integrations with Salesforce and BigQuery, including building SQL queries for data handling.
• Collaborate with stakeholders to resolve issues via video/Zoom calls, ensuring clear communication and timely delivery.
• Support Customer Success processes such as onboarding, premium customer management, and retention plans using Gainsight workflows.
• Monitor and refine automated processes like email renewals, escalation tr ...