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Job Summary
The Elite Job is seeking a dedicated and empathetic Remote Customer Chat Support Specialist to join our growing team focused on e-commerce store customer service. In this role, you will be the frontline support for customers shopping online, providing timely, accurate, and friendly assistance via live chat. You will help resolve inquiries, troubleshoot order issues, and enhance the overall customer experience, contributing directly to customer satisfaction and retention. This remote position offers flexibility while requiring a proactive attitude and excellent communication skills.
Key Responsibilities
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Respond promptly and professionally to customer inquiries via live chat across multiple e-commerce platforms.
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Provide accurate information regarding product details, order status, shipping, returns, and policies.
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Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
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Maintain thorough and precise records of customer ...