S&
This a Full Remote job, the offer is available from: Anywhere
This is a remote position.
Customer Calls:
Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement
• to initiate a claim
• to request a service contractor
• to make a referral and/or maintenance request
Verifying of caller's identity before communicating account related information
Responding to general inquires
Describing the services, plans, and requirements
Accepting and processing requests for information materials
Researching and resolving customer complaints
Performing callbacks as a result of complaint resolution
Billing clarification questions
Transferring calls to Home Warranty Services customer service department when required
Claim status questions and inquires
Three way conferencing and scheduling between customers and service providers
Salary:
Contact S & E Group
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