U
This is a full-time long-term opportunity. USA working hours.
Customer Service Team Lead (E-commerce & Telehealth): Own CX Strategy for a Women’s Health Innovator
----- Why This Role?
You’re not just managing a team—you’re owning the connection between customer experience and business growth for a mission-driven women’s health brand.
- Strategic Leadership: Shape CX strategy that drives revenue (upsells, retention)
- Silo Breaker: Align e-commerce (Shopify/Amazon) and telehealth operations
- Scale Without Chaos: Build systems so the team thrives amid rapid growth
----- Your Impact
✅ Turn service into sales: Train 2-3 customer support members to identify upsell or cross-sell moments
✅ Prevent fires, don’t fight them: build systems and processes to automate repetitive tasks with AI (empathy comes first in communication!)
✅ Be the connective tissue: Sync Amazon/Shopify/telehealth data to spot trends & opportunities
✅ Own outcomes: Report directly to leadership on how CX moves r ...