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Why we’re looking for you
We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
You’ll do
• Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
• Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat
• Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
• Document the case information & update the Product Knowledge base for both customers and internal teams
• Identify opportunities for upselling or cross-selling based on customer needs and goals
• Working time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM ...