OV
We are seeking an experienced Business Analyst to lead the development and optimization of our e-commerce platform. This role focuses on analyzing business requirements, managing product roadmaps, and ensuring smooth post-launch support while working closely with cross-functional teams. The ideal candidate is highly analytical, customer-focused, and experienced in e-commerce product management.
Key Responsibilities:
• Drive the development of e-commerce platform products from concept to post-launch
• Prioritize product backlog based on business impact and customer needs
• Collaborate with development, support, and operations teams to ensure alignment on product goals
• Conduct training sessions for support teams on platform tools and features
• Maintain documentation, user guides, and training materials for internal and customer use
• Act as liaison for escalations, ensuring timely and effective resolutions
• Support post-launch evaluations and continuously optimize features and proce ...