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Thank you for your interest in joining our team!
We’re a fast-growing, US-based e-commerce brand looking for a dependable, detail-oriented Virtual Assistant to support customer service and day-to-day administrative tasks. This role starts at 15–20 hours per week with the opportunity to increase as we continue to grow. We care more about quality work and accountability than strict schedules — we’re results-focused and value initiative.
⚠️ Please Note:
MUST KNOW REAMAZE & SLACK.
This is an individual role — we are not hiring agencies or anyone working under an agency.
🔧 Responsibilities
Respond to customer emails professionally and promptly via Reamaze
Manage customer orders in Shopify (e.g., refunds, shipping updates, delivery issues)
Monitor order status and resolve basic support inquiries
Assist with admin tasks and keep projects organized using Slack
Maintain accurate records and help optimize internal workflows
Bring outside-the-box thinking to improve customer service an ...