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This a Full Remote job, the offer is available from: Anywhere
This is a remote position.
Customer Service Calls:
• Responds to inbound calls from customers having issues with their laundry, kitchen or bath appliances by troubleshooting and resolving the issue on the call, avoiding the need to schedule a technician appointment
• Utilizes tools and resources through a Home Support Services diagnostic system to enable more precise product issue troubleshooting
• Understands customers' needs and sells appropriate products/services, including home warranty and home improvements services
• Provides best in class service to customers, gaining their loyalty to the Home Support Services company
Attributes and Skills:
• Demonstrate excellent listening skills and customer service skills on every customer interaction
• Utilize online troubleshooting tools to assist customers in resolving issues on home appliances
• Navigate multiple systems during a call to gather information and assist the cust ...