PG
Our client is a leading DTC brand in the e-commerce furniture space, recognized for their innovative designs and seamless online shopping experience. As they continue to expand, they are seeking a dynamic Director of Customer Success to drive exceptional customer experiences and optimize their customer success strategy.
Location: [Remote] 9AM - 6PM EST with 1 hour lunch break
Position Overview:
The ideal candidate will have a strong background in e-commerce, with hands-on experience managing customer success operations. Familiarity with Shopify Enterprise, Gorgias CX, and other leading tools is a significant advantage. You will play a pivotal role in enhancing customer satisfaction, analyzing CX data, and leading a high-performing team to deliver best-in-class service.
Key Responsibilities:
• Develop and execute customer success strategies to enhance retention, loyalty, and overall customer satisfaction.
• Manage and mentor a team of Customer Success professionals, fostering a high ...