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About the position
The Retail Wine Specialist at the Pennsylvania Liquor Control Board (PLCB) is responsible for delivering exceptional customer service by providing detailed information about wine selections and food pairings. This role involves engaging with customers, managing wine inventory, conducting tastings, and training store staff to enhance product knowledge. The position requires a strong background in retail or wholesale wine sales and a commitment to building positive customer relationships.
Responsibilities
• Provide detailed advice on wine selections and food pairings to customers.
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• Engage with shoppers and solicit inquiries for service.
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• Assist customers in selecting products and recognizing repeat customers.
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• Maintain, stock, inventory, replenish, clean, and service the specialty products section.
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• Recommend wines for in-store tastings and conduct public tastings according to an approved schedule.
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• Research customer inquiries and stay updated on indus ...