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Description:
• Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands
• Focus on using data-driven strategies to scale their businesses
• Committed to creating high-quality products and services that enhance the customer experience and drive long-term growth
• Representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights
Requirements:
• 2+ years of experience in the same role
• Strong grasp of the English language, including spoken and written
• Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
• Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills. Able to have the right follow-up ...