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Job Summary
The Elite Job is seeking a dedicated and customer-focused E-Commerce Customer Care Associate to join our team. As a key member of our customer support department, you will assist online shoppers with inquiries, orders, returns, and general support to ensure an outstanding shopping experience. You will interact with customers via multiple channels, including live chat, email, and phone, providing timely and effective solutions.
This is an exciting opportunity for individuals passionate about e-commerce and customer service, looking to contribute to a dynamic and fast-growing online retail environment.
Key Responsibilities
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Provide prompt and professional assistance to customers via chat, email, and phone.
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Handle inquiries regarding products, orders, shipping, returns, and payment issues.
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Resolve customer complaints efficiently while maintaining a positive and empathetic approach.
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Guide customers through the online shopping process, including product reco ...