Remote Jobs in Collierville

Provides expertise in the development of information systems plans matched to business requirements. Essential Functions • Develop and implement global strategies as well as programs designed to drive outstanding customer experiences with a focus on digital self-service problem resolution. • Drive self-service problem resolution features and capabilities from concept through implementation. • Understand customer needs and validate solutions (outside-in approach). • Manage product roadmap, priorities, understand critical dependencies, lead/enable key DRIVE initiatives, and deliver on Customer Experience goals and objectives. • Develop and implement key metrics to measure success. • Put together product plan including competitive, industry and technology benchmarking globally. • Collaborate closely with IT, with agile practices, to delivery key capabilities to market, including user testing and support. • Drive coordination across key cross-functional stakeholders, global partners/teams ...