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Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Summary The Manager, Workforce Management Systems & Support is responsible for designing, implementing, and supporting the global Workforce Management (WFM) technology strategy and roadmap that aligns with Customer Service business goals. This position requires close collaboration with regional WFM teams and global stakeholders—including Operations, Finance, Tech, Engineering, and Data Science—to support and optimize the core WFM platform and its integrated ecosystem of tools and adjuncts. The role is critical for optimizing forecasting, staffing, resource planning, and operational excellence across our global contact centers. You will lead a team of systems an ...