TE
Job Summary
The Elite Job is hiring dedicated and customer-focused individuals to join our growing E-commerce Support Team. This fully remote position is ideal for Indonesian-based professionals who are passionate about digital commerce, customer service, and online retail operations. As a Remote E-commerce Support Specialist, you will play a crucial role in ensuring a smooth shopping experience for our customers by assisting with order processing, product inquiries, returns, and platform navigation.
Key Responsibilities
• *
Handle inbound customer inquiries via chat, email, and social media platforms related to e-commerce purchases, accounts, and product information.
• *
Resolve customer concerns, complaints, and escalations with empathy and professionalism.
• *
Collaborate with internal teams including logistics, inventory, and technical support to resolve issues promptly.
• *
Assist in order tracking, returns, refunds, and cancellation requests.
• *
Maintain accurate records o ...